{"id":18476,"date":"2023-09-24T21:20:26","date_gmt":"2023-09-24T20:20:26","guid":{"rendered":"https:\/\/www.plushy.co.uk\/?page_id=18476"},"modified":"2023-09-24T21:22:45","modified_gmt":"2023-09-24T20:22:45","slug":"warranty","status":"publish","type":"page","link":"https:\/\/www.plushy.co.uk\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_460399452\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse\"  id=\"row-1892018342\">\n\n\n\t<div id=\"col-317858006\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2352231254\" class=\"text\">\n\t\t\n\n<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n\t\t\n<style>\n#text-2352231254 {\n  font-size: 0.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-317858006 > .col-inner {\n  padding: 10px 10px 10px 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_460399452 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(245, 245, 245);\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_291245989\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-middle align-center\" style=\"max-width:1200px\" id=\"row-1139998045\">\n\n\n\t<div id=\"col-1363065303\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-814928089\" class=\"text\">\n\t\t\n\n<h1>Plushy warranty<\/h1>\n\t\t\n<style>\n#text-814928089 {\n  font-size: 1.1rem;\n}\n@media (min-width:550px) {\n  #text-814928089 {\n    font-size: 1.5rem;\n  }\n}\n@media (min-width:850px) {\n  #text-814928089 {\n    font-size: 2.05rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_291245989 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_489393849\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1328706789\">\n\n\n\t<div id=\"col-1574185654\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"stack-3025019340\" class=\"stack stack-row justify-center items-stretch\">\n\t\t\n\n<a href=\"https:\/\/www.plushy.co.uk\/delivery\/\" target=\"_self\" class=\"button primary lowercase\"  >\n    <span>Delivery<\/span>\n  <\/a>\n\n\n<a href=\"https:\/\/www.plushy.co.uk\/returns\/\" target=\"_self\" class=\"button primary lowercase\"  >\n    <span>Returns<\/span>\n  <\/a>\n\n\n<a href=\"https:\/\/www.plushy.co.uk\/contact\/\" target=\"_self\" class=\"button primary lowercase\"  >\n    <span>Contact<\/span>\n  <\/a>\n\n\n\n\t\t\n<style>\n#stack-3025019340 > * {\n  --stack-gap: 2rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1574185654 > .col-inner {\n  padding: 35px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\" style=\"max-width:1100px\" id=\"row-882307126\">\n\n\n\t<div id=\"col-236041122\" class=\"col medium-11 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1613231391\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1613231391 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-4194768271\" class=\"text guide\">\n\t\t\n\n<p>The cost of furnishing your house is significant, so we want our customers to know that when they buy from us, the time and research they&#8217;ve put into finding their new furniture will be matched by its comfort and longevity.<\/p>\n<p>We\u2019ve detailed everything about our warranty.<\/p>\n\t\t\n<style>\n#text-4194768271 {\n  font-size: 1.2rem;\n  text-align: left;\n}\n@media (min-width:550px) {\n  #text-4194768271 {\n    font-size: 1.3rem;\n    text-align: center;\n  }\n}\n@media (min-width:850px) {\n  #text-4194768271 {\n    text-align: left;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-236041122 > .col-inner {\n  padding: 25px 0px 0px 0px;\n  max-width: 1100px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\" style=\"max-width:1100px\" id=\"row-1105402497\">\n\n\n\t<div id=\"col-1170110181\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(245, 245, 245);\" >\n\t\t\t\n\t\t\t\n\n<h2>Warranty<\/h2>\n\t<div id=\"gap-1055831447\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1055831447 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<p>Make a warranty claim.<\/p>\n\t<div id=\"gap-2138386572\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2138386572 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a class=\"button primary lowercase\"  >\n    <span>Warranty form<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1170110181 > .col-inner {\n  padding: 25px 25px 25px 25px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_489393849 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_2049704398\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-middle align-center\" style=\"max-width:1100px\" id=\"row-777079918\">\n\n\n\t<div id=\"col-462545119\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4029408200\" class=\"text guide\">\n\t\t\n\n<p><strong>Warranty terms<\/strong><\/p>\n<p>Please note that our guarantee does not affect your statutory rights.<\/p>\n<p>Our guarantee excludes accidental damage and wear and tear. Only furniture used in a domestic environment is covered.<\/p>\n<p>Please note this guarantee applies to furniture based in mainland UK only.<\/p>\n<p><strong>What is covered:<\/strong><\/p>\n<ul>\n<li>Our three year structural guarantee covers your furniture against manufacturing defects or failures of the structure of the frame including any springs or webbing.<\/li>\n<li>All other parts of the furniture are covered by a twelve month guarantee.&nbsp; This includes any fabrics, cushion fillings and stitching.<\/li>\n<\/ul>\n<p><strong>What is not covered:<\/strong><\/p>\n<p>The guarantee does not cover damage arising from any of the following circumstances:<\/p>\n<ul>\n<li>General wear &amp; tear<\/li>\n<li>Deliberate misuse of the furniture<\/li>\n<li>Use in a commercial environment<\/li>\n<li>Failure to correctly maintain the furniture<\/li>\n<li>Any upholstery fabric that has been stained or damaged as a result of exposure to chemicals<\/li>\n<li>Damage caused by incorrect cleaning methods or products not first approved by us or failure to follow any product care instructions provided<\/li>\n<li>Unreasonable exposure to water or heat<\/li>\n<li>Damage caused by fire or smoke<\/li>\n<li>Fading or discoloration due to prolonged exposure to direct sunlight<\/li>\n<\/ul>\n<p>This guarantee is non-transferable if you choose to sell or donate your furniture to someone else.<\/p>\n<p><strong>How to make a claim<\/strong><\/p>\n<p>In the event of a claim occurring under guarantee please <a href=\"https:\/\/www.plushy.co.uk\/contact\/\">contact us<\/a> with summary of the issue, order number, name and address and where possible, accompanying photos. We will then contact you by email or telephone to advise if the claim is valid within a reasonable timeframe.<\/p>\n<p><strong>What happens in the event we accept a claim<\/strong><\/p>\n<p>In the event of an accepted claim we will endeavor to repair the item free of charge. If a repair is not possible, you will be offered a free of charge replacement. If a suitable replacement isn\u2019t available you will be offered a full refund.<\/p>\n\t\t\n<style>\n#text-4029408200 {\n  font-size: 1.05rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2049704398 {\n  padding-top: 35px;\n  padding-bottom: 35px;\n}\n@media (min-width:550px) {\n  #section_2049704398 {\n    padding-top: 66px;\n    padding-bottom: 66px;\n  }\n}\n@media (min-width:850px) {\n  #section_2049704398 {\n    padding-top: 35px;\n    padding-bottom: 35px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section dark\" id=\"section_531101012\">\n\t\t<div class=\"bg section-bg fill bg-fill bg-loaded bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-1358558618\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1358558618 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-middle align-center\" style=\"max-width:1200px\" id=\"row-1308392817\">\n\n\n\t<div id=\"col-359042119\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-248964872\" class=\"text\">\n\t\t\n\n<h2>Any questions?<\/h2>\n\t\t\n<style>\n#text-248964872 {\n  font-size: 2rem;\n  color: rgb(0, 0, 0);\n}\n#text-248964872 > * {\n  color: rgb(0, 0, 0);\n}\n@media (min-width:550px) {\n  #text-248964872 {\n    font-size: 1.5rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1233081867\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1233081867 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a href=\"https:\/\/www.plushy.co.uk\/contact\/\" target=\"_self\" class=\"button primary is-larger lowercase expand\"  style=\"border-radius:5px;\">\n    <span>Get in touch<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_531101012 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"_links":{"self":[{"href":"https:\/\/www.plushy.co.uk\/wp-json\/wp\/v2\/pages\/18476"}],"collection":[{"href":"https:\/\/www.plushy.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.plushy.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.plushy.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.plushy.co.uk\/wp-json\/wp\/v2\/comments?post=18476"}],"version-history":[{"count":0,"href":"https:\/\/www.plushy.co.uk\/wp-json\/wp\/v2\/pages\/18476\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.plushy.co.uk\/wp-json\/wp\/v2\/media?parent=18476"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.plushy.co.uk\/wp-json\/wp\/v2\/folder?post=18476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}